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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

The mere
trying and trying again in practical life can never reach the maximum
effects which may be secured by systematic, scientifically conducted
efforts. On the other side the studies of the theoretical scholars can
never yield the highest values for civilization if the problems which
offer themselves in practical life are ignored. The theorists have to
prepare the ground, and in this preparatory work they must, indeed,
remain utterly regardless of any practical situations. But after that
a second stage must be reached at which on the foundation of this
neutral research special theoretical investigations are undertaken
which originate from practical conditions. As long as industrial
managers have no contact with the experiments of the laboratory and
the experimentalists are shy of any contact with the industrial
reality, humanity will pass through social suffering. The hope of
mankind will be realized by the mutual fertilization of knowing and
doing.
The practical efforts of the factories have, indeed, not yet reached
the point at which the greatest possible achievement which can be
reached without over-fatigue may be secured. We called the
abbreviation of the working day an experimental scheme. The question
of reducing the working hours is so simple that no further special
experiments are needed. But when we come to the questions of the
pauses at work, the speed of work and similar factors related to
fatigue, the situation is by far more complicated, and the often
capricious changes in the plant have very little in common with a
systematic experiment.


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