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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

As a matter of course this interest in the always new best
possible method of production is still strongly increased where
piece-wages are introduced. The laborer knows that the amount of his
earning depends upon the rapidity with which he finishes faultless
products. Under this stimulus he is in a continuous race with himself,
and thus has every reason to prefer the externally uniform and
therefore perfectly familiar work to another kind which may bring
alternation, but which also brings ever new demands.
For a long while I have tried to discover in every large factory which
I have visited the particular job which from the standpoint of the
outsider presents itself as the most tiresome possible. As soon as I
found it, I had a full frank talk with the man or woman who performed
it and earnestly tried to get self-observational comment. My chief aim
was to bring out how far the mere repetition, especially when it is
continued through years, is felt as a source of discomfort. I may
again point to a few chance illustrations. In an electrical factory
with many thousands of employees I gained the impression that the
prize for monotonous work belonged to a woman who packs incandescent
lamps in tissue paper. She wraps them from morning until night, from
the first day of the year to the last, and has been doing that for
the last 12 years. She performs this packing process at an average
rate of 13,000 lamps a day.


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