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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

The interference
effect is gradually overcome and both opposing associations become
automatic, so that either of them can be called up independently
without the appearance of the other. Many details of the research
suggest that this whole group of interference problems deserves the
most careful attention by those who would practically profit from
increased industrial efficiency.
Finally, in the experimental study of the problem of technical
learning, we cannot ignore the many side influences which may hasten
or delay, improve or disturb, the acquisition of industrial skill. In
the Harvard laboratory, for instance, we are at present engaged in an
investigation which deals with the influence of feelings on the
rapidity with which new movement cooerdinations are mastered.[24] In
order to have unlimited comparable material a very simple technical
performance is required, namely, the distribution of the 52
playing-cards into 52 boxes. Labels on the boxes indicate changing
combinations for the distribution to be learned. We examine, on the
one side, the influence of feelings of comfort or of discomfort on the
learning of the new habit, these feeling states being produced by
external conditions, such as pleasant or unpleasant sounds, odors, and
so on. On the other side we trace the effects of those feelings which
arise during the learning process itself, such as feelings of
satisfaction with progress, or disappointment, or discomfort, or
disgust or joy in the activity.


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