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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

Some of the American industrial centres offer
extremely favorable conditions for the comparative study of
nationality. I have visited many manufacturing establishments in which
almost all workers are immigrants from foreign countries and in which
up to twenty different nationalities are represented. The employment
officers there easily develop some psychological theories on the
basis of which they are convinced that they are selecting the men with
especial skill, knowing for each in which department he will be most
successful. They consider it settled that for a particular kind of
activity the Italians are the best, and for another, the Irish, and
for a third, the Hungarians, and for a fourth, the Russian Jews. But
as soon as these factory secrets have been revealed, you may be
surprised to find that in the next factory a decidedly different
classification of the wage-earners is in force. In a gigantic
manufacturing concern, I received the definite information that the
Swedish laborers are preferable wherever a steady eye is needed, and
in another large factory on the same street I was assured that just
the Swedes are unfit for such work. Sometimes this diversity of
opinion is the result of different points of view. In one factory in
which a certain industrial operation is rather dangerous, they told me
that they took no southern Europeans, especially no Italians and
Greeks, because they are too hasty and careless in their movements,
while they gladly filled the places with Irishmen.


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