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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

The workingman who is a failure in the work
which he undertook would usually have no opportunity to show his
strong sides in the same factory, or at least to be protected against
the consequences of his weak points. If his achievement is deficient
in quality or quantity, he generally loses his place and makes a new
trial in another factory under the same accidental conditions, without
any deeper insight into his particular psychical traits and their
relation to special industrial activities. But even in the large
concerns, in which many kinds of labor are needed side by side, it is
not the rule but a rare exception when the individual is
systematically shifted to the psychologically correct place. A whole
combination of conditions is necessary for that. If his mental
unfitness makes him unsuccessful in one place, the position for which
he is fit must happen to be vacant. Moreover, he himself must like
that other kind of work, and above all the foreman must recognize his
particular fitness. In a few model factories in which the apprentice
system is developed in the spirit of advanced sociological ideas, for
instance, in the Lynn factory of the General Electric Company, such
systematic efforts are being carried on and show fair results. But the
regulation plan seems to be a haphazard lack of plan, and even the
best endeavors probably fall short of what may be attained by the
introduction of scientific psychological methods.


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