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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

The special
arrangement of the cards with four different types of combinations was
introduced for the purpose of discriminating among mistakes of unequal
seriousness. When one letter appeared 21 times and the three others
only 9 times, it was surely much easier to make the decision than when
the predominant letter appeared only 15 times and the other three each
11 times. The easier the right decision, the graver the mistake. Of
course the valuation of these mistakes must be rather arbitrary. We
decided to value as 4 every mistake in these cards on which the
predominant letter appears 21 times; as 3, a mistake in the 18 letter
cards; as 2, a mistake in the 16 letter cards; and as 1, a mistake in
the most difficult ones, the 15 letter cards. If the mistakes are
calculated on this basis and are added together, a sum below 5 may
indicate a very safe and perfectly reliable ability for decision; 5 to
12, satisfactory; 12 to 20, uncertain; and over 20, very poor. In
order to take account of both factors, time and mistakes, we multiply
the sum of the calculated mistakes by the number of seconds. If the
product of these two figures is less than 400, it may be taken as a
sign of perfect reliability in making very quick, correct decisions,
in complex life situations; 400 to 1000 indicates the limits between
which the ability for such decisions may be considered as normal and
very satisfactory; 1000 to 2000, not good but still adequate; 2000 to
3000, unreliable, and over 3000, practically absent.


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