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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

The exact measurement of the results,
however, shows that they commit many errors which would have been
improbable after quiet consideration. Any small group of letters which
catches their eye makes on them, under the pressure of their haste,
such a strong impression that all the other letters are inhibited for
the moment and the wrong decision is quickly made. Finally, we find a
group of persons who carry out the experiment rather quickly and at
the same time with few mistakes. It is characteristic of them to pass
through it with the feeling that it is an agreeable and stimulating
mental activity. In all cases the subjects feel themselves under the
unified impression which results from all those 48 letters of the card
together; and this is the reason why the qualitative manifoldness of a
practical life situation can be compared with these intermingled,
quantitatively determined groups of letters.
If I consider the general results of these experiments only with
reference to the time-measurement, I should say that a person who
completes the distribution of the cards in less than 80 seconds is
quick in his decisions; from 80 to 150, moderately quick; from 150 to
250, slow and deliberate and rather too deliberate for situations
which demand quick action; over 250 seconds, he would belong among
those wavering persons who hesitate too long in a life situation which
demands decision. The time which is needed for the mere distribution
of the cards themselves plays a very small role compared with the time
of the whole process, and can be neglected.


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