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??nsterberg, Hugo, 1863-1916

"Psychology and Industrial Efficiency"

If such an end is desirable,
the psychotechnical student can determine the right means, and that is
the limit of his office. We ought to keep in mind that the same holds
true for the application of psychology in economic life. Economic
psychotechnics may serve certain ends of commerce and industry, but
whether these ends are the best ones is not a care with which the
psychologist has to be burdened. For instance, the end may be the
selection of the most efficient laborers for particular industries.
The psychologist may develop methods in his laboratory by which this
purpose can be fulfilled. But if some mills prefer another goal,--for
instance, to have not the most efficient but the cheapest possible
laborers,--entirely different means for the selection are necessary.
The psychologist is, therefore, not entangled in the economic
discussions of the day; it is not his concern to decide whether the
policy of the trusts or the policy of the trade-unions or any other
policy for the selection of laborers is the ideal one. He is confined
to the statement; if you wish this end, then you must proceed in this
way; but it is left to you to express your preference among the ends.
Applied psychology can, therefore, speak the language of an exact
science in its own field, independent of economic opinions and
debatable partisan interests. This is necessary limitation, but in
this limitation lies the strength of the new science.


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